You in 3D

Delivery Policy

YOU IN 3DFIGURINES

Legal

Delivery Policy

Last updated: 18 June 2026

This policy explains how we produce, ship and deliver your order. Because our products are custom-made to order, please allow time for production before your item is dispatched.

1 Where we deliver

We deliver across South Africa using trusted courier services. You may also collect your order in person from our store at Baywest Mall, Gqeberha.

Local collection available. Prefer to collect? Choose collection at checkout or let us know, and we’ll notify you as soon as your order is ready at Baywest Mall.

2 Order processing & production time

Our figurines, glass portraits and personalised items are made to order. Production only begins once payment is confirmed and, where applicable, your design proof is approved.

Production time: custom items typically take 2 week working days to make, depending on the product and current order volume.
You’ll receive an update when your order moves into production and again when it is dispatched.

3 Delivery timeframes

Once your order has been produced and dispatched, courier delivery usually takes:

Main centres:. 2 week working days.
Outlying / regional areas: 3–5 week.

Total time = production time + delivery time. These are estimates and may vary during busy periods or public holidays.

4 Delivery costs

Delivery fees are calculated based on your location and the size of your order, and are shown at checkout before you pay.

Standard delivery: from R99.
Free delivery: on orders over R3999.
Collection: free.

5 Courier & tracking

We ship using reputable couriers such as e.g. The Courier Guy / Aramex / PostNet. Once your order is dispatched, we’ll send you a tracking number (where available) so you can follow your delivery.

6 Correct delivery details

Please make sure your delivery address and contact number are correct when you order. We are not responsible for delays or losses caused by an incorrect or incomplete address. If a parcel is returned to us because of a wrong address or a failed delivery, re-delivery may be charged.

7 Delays outside our control

While we do everything we can to deliver on time, some delays are beyond our control — including courier disruptions, load-shedding, weather, or peak-season volumes. If your order is delayed, we’ll keep you informed and help track it down.

8 Damaged or lost parcels

Please inspect your parcel on delivery. If your item arrives damaged, or your parcel does not arrive, contact us as soon as possible (with photos for damage) so we can arrange a replacement or follow up with the courier. See our Refund & Returns Policy for how this is handled.

9 Risk & ownership

Risk in the goods passes to you once the order has been delivered to your address or collected by you.

10 Contact us

Questions about delivery or your order’s status? We’re happy to help: Emailmfr.shaheen@youin3dfigurines.co.za WhatsApp / Phone+27 83 790 4662 StoreBaywest Mall, Gqeberha, South Africa Terms & Conditions Privacy Policy Refund & Returns Policy Delivery Policy

You in 3D Figurines · Baywest Mall, Gqeberha, South Africa

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